Voice
Answer calls, qualify intent, route urgent issues, and capture notes from every conversation.
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Unified AI contact center
It answers your calls, texts, and chats. And it books the meeting.
Most AI receptionists answer the phone and take a message. Contact Center HQ answers voice, SMS, and web chat, books the appointment on your calendar, routes by brand, and hands off to a human the moment a conversation needs one — with email threads landing in the same inbox and the same conversation history.
Live queue3 waiting
- Voice
Free assessment inquiry
InventiveHQ number
- SMS
Support callback
Needs human reply
- Email
Billing question
Shared inbox
I need a security assessment for our team.
I can help with that. Would you like the first available time?
Routed
Sales assessment → Alex
HubSpot, Calendly, Google, or Microsoft booking link
Channels
Meet customers wherever they start.
SMS
Continue conversations by text with agent replies, team takeover, and status tracking.
Web chat
Embed a branded chat widget on each site and escalate live conversations without losing context.
Bring shared inboxes into the same queue so every customer thread has one operating history.
The actual choice
You are choosing between three different things.
An answering service picks up the phone. A shared-inbox tool tidies your texts and web chat but never rings. Neither one finishes the job the customer actually called about.
| Capability | Answering services | Shared-inbox tools | Contact Center HQ |
|---|---|---|---|
| Answers phone calls | Yes | No — no voice channel | Yes |
| SMS, web chat, and email in the same inbox | No — phone only | Yes | Yes |
| AI answers SMS and web chat | No — phone only | Chat only | Yes — both, one shared history |
| AI books the appointment | No — takes a message or transfers | Add-on module | Yes — HubSpot, Google, Microsoft |
| Billing | Per call, with small allowances | Annual contract, per location | Flat monthly tier, usage at cost — no per-call markup |
| Multiple brands, numbers, and routing rules | Limited | Priced per location | Included from the Growth tier |
| Human takeover of any conversation | Yes — live receptionists | Yes — your team | Yes — your team |
Competitor details taken from vendors’ own public pricing pages and verified on 11 July 2026; they change. See ReceptionHQ MyAI Receptionist (phone-only; the AI takes messages and transfers calls, and appointment booking is a separate service) and Podium pricing (unified inbox for SMS, web chat, Google, and Facebook; no phone answering; annual contract).
Routing and escalation
Run multiple brands from one clean control plane.
Assign different phone numbers, inboxes, chat widgets, agents, and escalation paths to each brand without splitting the team across separate tools.
| Brand | Channel | Intent | Owner |
|---|---|---|---|
| InventiveHQ | Voice + SMS | Free assessment | Alex |
| Support desk | Email + chat | Human takeover | Tier 1 |
| Security hotline | Voice | Emergency path | On-call |
Scheduling
Start with public booking links.
Each brand can publish a scheduling destination for HubSpot, Calendly, Google Workspace, or Microsoft 365. The agent guides qualified leads to the right calendar while the platform keeps the conversation history attached.
- HubSpot scheduling pages
- Calendly event types
- Google Workspace appointment schedules
- Microsoft 365 Bookings pages
Operations
Built for teams that need control after the agent answers.
- Human takeover for chats, SMS, email, and phone escalations
- Separate brands, numbers, inboxes, widgets, and routing rules
- Public scheduling links for HubSpot, Calendly, Google Workspace, and Microsoft 365
- Escalation paths for support, billing, sales, and emergency response
- Unified conversation history for agent and human handled interactions
- Event driven workflows built for Cloudflare Workers, Queues, D1, and R2
Why trust it with your phone line
We answer our own calls with it.
Contact Center HQ runs the voice, SMS, email, and web chat for the properties we operate. It was built because we needed it, and it takes our real customer conversations before it takes yours. That is the honest extent of our track record — we are new, and we would rather say so than invent a testimonial.
So judge it the way we would: point a spare number at it, listen to the recordings, and watch what happens when it does not know the answer. A receptionist you cannot audit is a receptionist you cannot trust, which is why every conversation keeps a full transcript and every escalation leaves a trail.
Production workspace